FAQs

What are porcelain signs?
Porcelain signs are traditionally made using enamel-coated steel, fired at high temperatures to create a durable, glossy surface. They were widely used in early-to-mid 20th century advertising.

Are your signs authentic antiques?
No. Our signs are vintage-inspired reproductions designed to capture the look and character of classic porcelain signage.

Are your signs made of real porcelain?
Our signs feature porcelain-style enamel finishes designed to replicate the appearance and durability of traditional porcelain signs.

Are the designs historically accurate?
Yes. Our designs are created using historical references, classic typography, and traditional color palettes.

How do I place an order?
Browse our collection, select your item, and complete checkout using our secure payment system.

What payment methods do you accept?
We accept major payment methods available at checkout.

Is my payment information secure?
Yes. All payments are processed through secure third-party providers.

Can I cancel or change my order?
Orders can only be changed or canceled if they have not yet been processed or shipped.

Where do you ship?
We ship domestically and to selected international destinations.

How long does shipping take?
Domestic orders typically arrive within 3–7 business days after shipment. International orders may take longer.

Will I receive tracking information?
Yes. Tracking details are provided once your order ships.

What is your return policy?
Eligible items may be returned within 14 days of delivery if unused and in original condition.

Are custom signs returnable?
No. Custom or personalized items are non-returnable.

How long do refunds take?
Approved refunds are issued to the original payment method and processing times vary.

What if my sign arrives damaged?
Please contact us within 48 hours of delivery with photos of the item and packaging.

What if I receive the wrong item?
Contact us as soon as possible and we will resolve the issue promptly.

Can your signs be used outdoors?
Yes. Our signs are suitable for indoor and covered outdoor use.

How do I install the signs?
Most signs include pre-drilled mounting holes. Ensure proper wall support.

How should I clean my sign?
Use a soft cloth with mild soap and water. Avoid abrasive cleaners.

Do you offer custom signs?
Yes. We offer custom vintage-style sign designs. Contact us to discuss your project.

Do you offer wholesale pricing?
Wholesale or bulk pricing may be available for qualifying orders.

Do I need an account to place an order?
No. You can check out as a guest.

How is my personal information handled?
We respect your privacy. Please review our Privacy Policy for details.

How can I contact support?
Contact us through our website and include your order number for faster assistance.